How do I get my Uber rating back to 5?

Be kind, courteous, and thoughtful. Above all, this is the feedback we hear that drivers want from their riders. A simple “Hello, how's your day going?” goes a long way in what drivers think of you. Additionally, how you word something can make all the difference.



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Your rating is the average of your last 500 trips. If you want to help improve your rating, drivers have shared some of the top reasons they hand out fewer stars: Pack it in, pack it out: Drivers shouldn't have to clean up after you. Always make sure to take your trash and any other belongings with you.

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Top tips: How to get a better Uber rating
  1. Keep your car clean. This one's fairly obvious — nobody likes riding in a dirty car. ...
  2. Make each journey a nice experience. A clean vehicle counts towards a good first impression. ...
  3. Offer in-car extras. ...
  4. Pick the best route. ...
  5. Keep your phone updated. ...
  6. Keep chat to a minimum.


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A single 5 star rating from either a driver or a rider is the most common. A perfect 5.00 score though is rare. There are very few drivers who have a 5.00 - less than 1% of the total population. And among them, some are able to maintain the 5.00 consistently.

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Don't demand the driver let you off where it's not safe to do so. You might also get a low score for trying to vape or smoke in the vehicle or talking loudly or obnoxiously on phone calls. Don't do anything inappropriate with a fellow passenger or hit on the drivers.

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It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low. It's important to understand a few things about how you are rated as a rider.

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Do canceled or unaccepted ride requests affect my rating? No, you won't receive star ratings for any canceled or unaccepted trips.

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What counts as a low Uber driver star rating? Any lower than 4.6 could be a potential issue, because it's at this point that Uber can consider deactivating your account.

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A 4.5 rating for a driver is very low. Low enough that they risk being deactivated if it doesn't at least fluctuate above 4.6. Low enough that a driver with a 4.5 rating cannot qualify to accept SELECT requests. My Uber passenger rating is 4.32 as I do not give tips.

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How To Be A Five-Star Uber Driver
  1. Offer a smooth ride. As a driver, you want your rider to experience as smooth a ride as possible. ...
  2. Deliver a pleasant rider experience. A rider's overall trip experience ultimately decides what rating they give their drivers. ...
  3. Offer some in-car extras. ...
  4. Keep a clean car. ...
  5. Go the extra mile.


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Consistent low ratings are monitored by Uber. If your score remains low for an extended period, Uber may cancel your account or ban you from working with them. This is why it's so important that you know how you can improve your rating.

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What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice.

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I have a 4.85 Uber passenger rating, is that good, bad, or average? It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low.

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The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.

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