Your bag's product label is made up of numbers and letters and can be found on your warranty card or on a label on the inside of your product. Depending on the type of product you have, the label is located either under the fabric of the suitcase, inside the pockets or inside the lining.

Identifying your specific Samsonite model is essential for warranty claims or finding replacement parts, and the most reliable method is locating the Product ID label. On most Samsonite luggage, this is a small, white or clear sticker found inside the suitcase, usually tucked behind the interior lining or inside one of the zippered pockets. This label contains a sequence of numbers and letters, often starting with a "Product Code" like "12345-1234." If the sticker is missing, you can check the "Authenticity Card" that came with the bag or look for a QR code now featured on newer 2026 models. Another way to narrow it down is by looking at the specific features: the wheel design (spinner vs. upright), the material (Curv, polycarbonate, or softside fabric), and the style of the TSA lock. If you are trying to find your bag on a luggage carousel, Samsonite recommends using a unique luggage tag or a colorful strap, as many of their "hardside" models look very similar. You can also upload a photo of your bag to the Samsonite website’s "Identify My Bag" tool, which uses visual recognition to match your luggage with their historical product database.