How do I improve my Uber driver rating?

As an Uber driver, a 5 star rating often means more passengers, more fares and (hopefully) more tips. So to become a successful private hire taxi driver, it's important to get those stars. To improve your Uber rating, keep your vehicle clean and avoid smoking or eating in your car.



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As an Uber driver, a 5 star rating often means more passengers, more fares and (hopefully) more tips. So to become a successful private hire taxi driver, it's important to get those stars. To improve your Uber rating, keep your vehicle clean and avoid smoking or eating in your car.

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How to check and improve your Uber rider rating
  1. You Snooze, You Lose. Nobody likes to be kept waiting. ...
  2. Safety First. Our driver-partners want to make sure you stay safe and comfortable, but you've got to do your part as well. ...
  3. Be There or Be Square. ...
  4. Clean is Cool. ...
  5. Be Polite.


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In order to ensure a consistent and reliable experience, we are unable to remove individual trip ratings on request. Keep in mind that although you will rate a rider after every trip, riders are not required to do the same. Ratings are optional for riders.

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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.

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What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice. It may take a while, but that 3.9 can grow to 4.6 in no time.

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Uber drivers have to submit their rating of you before they see if you gave them a tip so it doesn't matter. A cash tip before you get out of the car would almost certainly guarantee a five star rating.

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One driver said their 'best passengers are the ones that quietly sit in the back', while another agreed that their 'dream passenger is the one who tells me to turn up the music and then sits quietly'.

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Uber's peak hours are typically Friday and Saturday nights. Yes, peak hours also occur on weekday mornings and during the evening rush hour, but those hard and fast rules are changing as more people flex their schedules and work from home.

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The basics of ratings After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.

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Uber wouldn't provide information about average ratings, but driver Harry Campbell, 29, says that most riders are a 4.8 — and anything below a 4.6 signals a problematic passenger.

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Is 4.5 a good Uber rating? Uber ratings below 4.7 are considered to be below average. So a rating of 4.5 isn't very good. If your rating falls below 4.6 for a long period of time, there's a risk that Uber will deactivate your account.

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Yes the driver will get a notice probably within a couple of hours. Usually the notice will say “A recent passenger has said some of your driving practices have been unsafe.” Then depending on what you say they may just let it go with a warning or they may get suspended until Uber deems them safe to return to driving.

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No. Neither drivers nor riders can give a rating for a cancelled trip. I had an experience of that the other night, when the rider cancelled the trip that was almost completed. If that sounds surreal, read on.

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While neither Uber nor Lyft has rules about seating arrangements, most passengers don't sit in the front. It's a personal preference. However, if anything seems “off”, you have every right to cancel the ride.

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Rush hour is typically between 7 – 10 AM and anywhere from 2 – 8 PM. These are the times people are going and coming back from work, adding a strain on traffic and car availability, therefore leading to a price increase.

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In the high-tech world that offers you the opportunity to hail a ride through an app on your mobile phone, you might think it's easy to choose whether you would like a man or a woman driver. Not so fast — neither Uber nor Lyft offer you the choice to choose the sex of your driver.

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