How do I keep my 5 star rating on Uber?

This should go without saying, but a simple “hello”, “have a great day” or “thank you” can go a long way to improve your Uber rating. Keep it clean. Don't leave an empty bottle of water, tissues or food wrappers in the car. You wouldn't do that in your friend's car, so don't do it when you're with a stranger.



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Tips for a 5-star trip
  1. A clean car that's well maintained and scent-free.
  2. A preferred route to their destination. ...
  3. Polite, easygoing, and respectful conversation.
  4. Excellent service such as helping riders with doors and their luggage.
  5. Following local traffic laws and speed limits.


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How can I improve my Uber score?
  1. Be on time. No one wants to be kept waiting – especially when time is money. ...
  2. Be respectful. ...
  3. Follow the rules. ...
  4. Tip your driver (even a little), and other suggestions. ...
  5. For those sharing a ride with others, you can't change your destination or the drop-off order.


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If you have a perfect 5.0 rating, you are either the perfect passenger or you're brand new. Five-point-oh: the elusive perfect rating. Five stars means perfection, no faults, and excellence.

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but don't count on it. Your Uber rating is based on your last 100 customer ratings. So, absolutely, if you have 100 5-star ratings in a row, your rating will go back to 5.

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What is a Good Uber Rider Rating? Any rating above 4.7 is good to excellent. While a 5 star rating is the best you can get, it is virtually impossible to maintain. Drivers try to rate honestly, but sometimes you get the short end of the stick and catch them on a bad day, or do something they might not like.

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Your rating is the average of your last 500 trips. If you want to help improve your rating, drivers have shared some of the top reasons they hand out fewer stars: Pack it in, pack it out: Drivers shouldn't have to clean up after you. Always make sure to take your trash and any other belongings with you.

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Do canceled or unaccepted ride requests affect my rating? No, you won't receive star ratings for any canceled or unaccepted trips.

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Is 4.75 a bad Uber rating? It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low.

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If your rating is between 4.80 and 4.93, you are still a good passenger, but you've gotten quite a few less-than-perfect ratings.

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A perfect 5.00 score though is rare. There are very few drivers who have a 5.00 - less than 1% of the total population. And among them, some are able to maintain the 5.00 consistently.

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It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low.

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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.

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In an effort to keep the rating system fair to drivers and riders, individual trip ratings cannot be removed from your account. Occasionally, a rider may leave a rating or comment you feel is unfair or inaccurate.

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You can change the star rating you gave a driver from the receipt emailed to you after your trip. From the email, select “Rate or tip.” You'll be redirected to your account on uber.com where you can update the rating. If a trip was canceled, you won't see the option to rate the driver.

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You may already know how to view your average Uber rating as a rider. For most people, it's probably floating somewhere between 4.5 and 5 stars.

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