How it works
- Open your app. After your trip, tap to open the app and rate your driver as you normally would.
- Give a compliment. After rating your trip, tap Give a Compliment, then choose from various badges to show your appreciation.
- Go the extra mile.
Currently, Favorite Driver is only available for scheduled rides that are scheduled at least 30 minutes in advance. To add drivers to your Favorite Driver list you can simply tap the “Favorite” button when you are on the rating page for your current Uber ride.
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You can change the star rating you gave a driver from the receipt emailed to you after your trip. From the email, select “Rate or tip.” You'll be redirected to your account on uber.com where you can update the rating. If a trip was canceled, you won't see the option to rate the driver.
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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.
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Be authentic and specific, not hyperbolic. Liben also recommends keeping in mind the KISS method for giving compliments: That is, Keep It Sincere and Specific. Hyperbole or gratuitous praise can cheapen the gesture, making it feel empty and disingenuous.
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A report from Drive to Be Free states that the average rating for Uber drivers in the US and UK is 4.8 stars. Of course, all drivers want to hit that high score.
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If you leave your phone in an Uber, there's an app for that, the company says. “For forgotten items, a rider can notify our support team in the app,” writes Kayla Whaling, an Uber spokeswoman, in an e-mail.
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If your rating is between 4.94 and 4.99, you are a great passenger with lots of experience. For the longest time, my driver rating was a perfect 5.0 on both Uber and Lyft.
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Four Uber drivers revealed why some passengers might have lower ratings than they expected. Obnoxious friends, slammed doors, and left crumbs could leave you with one star, they said. Loading cars with bags and making drivers wait could also bring ratings down.
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What is a Good Uber Rider Rating? Any rating above 4.7 is good to excellent. While a 5 star rating is the best you can get, it is virtually impossible to maintain. Drivers try to rate honestly, but sometimes you get the short end of the stick and catch them on a bad day, or do something they might not like.
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What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice. It may take a while, but that 3.9 can grow to 4.6 in no time.
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What counts as a low Uber driver star rating? Any lower than 4.6 could be a potential issue, because it's at this point that Uber can consider deactivating your account.
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What happens if you get a bad Uber or Lyft rating? It brings your overall average score down, and while you won't necessarily be banned by the service if it plummets – being kicked off Uber or Lyft is determined on a case-by-case basis – a low rating could mean fewer drivers will want to pick you up.
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Rating quality A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city.
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Don't worry. One low rating won't have a significant impact on your overall average. If you're consistently rated poorly, check out Uber resources, including tips from other delivery people. If your rating doesn't improve, you may lose access to the app (see Uber's Community Guidelines for more information).
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