The first method to apply for the Disneyland disability pass is to go in person at guest services in either Disneyland or California Adventure. At Disneyland, visit City Hall at the front of the park. At Disney California Adventure, visit the Chamber of Commerce at the front of the park.

At Disneyland, you do not provide physical medical "proof" (like a doctor's note or medical records) to obtain the Disability Access Service (DAS). In fact, due to privacy laws and Disney's internal policies, Cast Members are generally not permitted to look at medical documentation. Instead, the process is conversation-based. You must register for DAS through a live video chat (available 2 to 60 days before your visit) or at an Accessibility Services Kiosk inside the park. During this interview, you—or a parent/guardian—must explain the specific challenges you face that make it impossible to wait in a conventional standby line. As of 2026, DAS is primarily intended for guests with developmental disabilities like autism or similar conditions. For mobility-related disabilities, Disneyland usually recommends the use of a wheelchair or ECV, as most queues are now ADA-accessible. Once approved, DAS is linked to your ticket for up to one year, and you can manage your "return times" through the Disneyland mobile app throughout your visit.