How do I receive my Railcard?

If you have purchased a digital Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. You cannot travel on discounted tickets until you have received your Railcard.



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After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.

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If you have purchased a digital 16-25 Railcard, in most cases it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. Mature students will have to wait a little longer as these applications are checked manually.

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If you paid for 'Special Delivery' and placed your order before 15:45pm, your Railcard will be delivered within two days (Monday to Thursday) or three days (Friday to Sunday). If you are applying as a mature student please allow an additional 5 working days for your application to be reviewed and approved.

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To view your Railcard in the app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on Your Railcards to bring up the list of Railcards you've purchased. Then tap on Download Railcard to download it to your device.

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Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you.

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You need a digital Railcard download code to add your Railcard to your device. You can find this code in the email we send after you complete your Railcard application.

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We'll automatically apply your Railcard savings and show you the discounted price. Book your train tickets as a digital ticket, or to be collected at the station. Bring the device your digital Railcard and train tickets are stored on to show to a ticket inspector if asked.

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Add a travel card on your iPhone or Apple Watch
  1. On your iPhone, open the Wallet app.
  2. Tap the Add button .
  3. Tap Travel Card to add a new travel card or tap Previous Card to add a travel card that you've previously added to the Wallet app.
  4. Choose a travel card from the list, or search by location or card name.


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Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.

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You will be asked to provide a digital passport-style photo if you select 'Digital'.

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It is found within the email confirmation you would have received after we have approved your Railcard application. Click here for more information on download code and managing your Railcard. Please note that the Railcard app is available to download from the Apple Store and the Google Play store.

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Please allow up to 5 working days for your Railcard application to be reviewed and approved. Once approved, your Disabled Persons Railcard will be available to use straight away.

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You cannot. As of November 2022, contactless (bank cards or NFC devices) support only extends to a pay as you go model for a single adult fare with daily and weekly cap. For railcard discounts, student/young persons discounts, travelcards, season tickets, etc., a registered Oyster card is required.

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Physical Railcard: we aim to dispatch your Railcard within one working day of you ordering it, but it's probably best to allow up to 5 working days for your Railcard to arrive.

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