How do I report a double charge on Uber?

  1. You can report unexpected charges in the Uber app or at help.uber.com.
  2. Go to the help section at the bottom of each ride receipt to contact Uber.
  3. A $9.99 charge for Uber One, a monthly subscription that you can cancel in Account > Uber One.
  4. If you suspect fraud, contact your cardholder first to prevent further fraud.




People Also Ask

24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


MORE DETAILS

You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

MORE DETAILS

How do I get a refund for an overcharge that does not match the receipt? Call Uber support and provide the time and fare amount. They will be able to refund you if you are able to prove the discrepancy.

MORE DETAILS

The best way to Uber contact customer service and get help is in the Trips and Help section of the app. You can report an issue with your ride, ask for a refund or fare adjustment, report a complaint about your driver, or handle any other issue that you might have with Uber.

MORE DETAILS

How to Contact Uber Via Email in 3 Steps
  1. Log in to Your Uber Account. Open the web browser of your choice and go to Uber.com. ...
  2. Find Your Help Topic. To email Uber about a specific issue, click where it says “Help” in the upper righthand corner. ...
  3. Use the Contact Form to Email Uber.


MORE DETAILS

If someone uses my credit card to call Uber, can Uber tell me the name of the person? No. Anytime a credit card is used in a suspected fraudulent manner, very little information about the person is given, even if the company has the person's full bio in front of them. The reason is simple.

MORE DETAILS

By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.

MORE DETAILS

If you have just requested a ride, you can tap the bar with your driver's info at the bottom of the screen and select “Contact”. If you're contacting your driver after a ride about a lost item, you can go to the “Your Trips” section, select the appropriate ride and select “I lost an item” to get in touch with them.

MORE DETAILS

Yes, Uber can change the fare. Why would a Uber driver accept a fare, not knowing the customers destination?

MORE DETAILS

Any Uber Cash balance purchased in the form of an exchange for a cash-paid trip is non-refundable. WHAT HAPPENS TO MY UBER CASH BALANCE IF I EXCLUDE MY ACCOUNT? In that case, you will receive an email with a PIN to redeem your Uber Cash balance at any time. This is valid for Uber Cash purchases.

MORE DETAILS

Sometimes your bank might notify you of two separate charges because first the funds are reserved on your card, then charged later. Check your bank statement to make sure there weren't any extra charges. If you have any other payment questions, let us know!

MORE DETAILS

For some cards that customers use as their payment method on the Uber platform, Uber might charge the upfront price of a trip before a trip is completed. This will help ensure that sufficient funds are present to cover a service from a partner of the app, such as a ride or a merchant delivery.

MORE DETAILS

The average wait time fee for Uber passengers is less than 60 cents, the company said. The fee begins after five minutes for Uber Black and SUV.

MORE DETAILS

Short answer: Any amounts we refund to you will be added to your available balance in your member account. You can withdraw these funds back to your card anytime, or we'll do it automatically within a few days. It may then take your bank 3-5 days to process the refund.

MORE DETAILS