How do I report a Lyft problem?

Submit a ride complaint through the Lyft app. Select the “Ride history” option, then locate the ride in question and tap on it. Scroll down to the bottom of the ride information page, tap the button marked either “Get help” or “Request Review,” and follow the on-screen instructions to submit your complaint.



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To dispute a charge:
  1. Open the Lyft app's main menu.
  2. Tap the 'Ride history. '
  3. Tap the ride that you need help with.
  4. Tap 'Get help' at the bottom of the screen.


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Lyft Customer Service Contacts
  1. Lyft Email Support. [email protected].
  2. Lyft Live Chat Support. N/A.
  3. Lyft Call Center Support. (855) 865-9553.
  4. Lyft Knowledge Base. https://help.lyft.com/hc/en-ca/categories/115002006488-Riding-with-Lyft.
  5. Lyft Forum. N/A.


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Pros and Cons of Lyft and Uber There are some key differences between Uber and Lyft. Uber can be less expensive than Lyft for the average journey—research suggests that Uber is the cheaper company, with the average trip costing $20 compared with the $27 you would spend for an average Lyft trip.

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No Refunds. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the Lyft Platform, any disruption to the Lyft Platform, Lyft Services, Third-Party Services, or Rideshare Services, or any other reason whatsoever.

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Why do Lyft drivers keep canceling my ride? Lyft drivers can cancel a ride after accepting it if something comes up. However, some drivers will cancel rides once they realize that the passenger is too far away. In some cases, drivers can cancel rides because the passenger isn't responding to text messages or calls.

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Lyft uses cancel and no-show fees to make sure you're paid for your time and effort. You'll either get paid a minimum cancel fee or receive earnings based on the time and distance you drive, whichever is greater.

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While we emphasize being friendly, there's such a thing as being too friendly. Keep conversation light, and follow the passenger's lead. We recommend that you don't take personal calls while driving. A phone call-free ride creates a friendlier and more welcoming environment for passengers.

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No, it is not rude at all. Drivers have to take cues from passengers, and if you're talking about just you as a passenger, I tend to open with just saying hi and asking how they're doing.

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If you request a ride during times of really high demand, you'll pay an inflated rate. Times of high demand and low driver supply are called Prime Time. Prime Time fees are extra fees that Lyft charges during busy times.

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Your feedback is anonymous and lets us take appropriate action to help keep the community safe.

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