How do I report an abusive Uber driver?

Riders can report harassment to the ride-hailing company through the Uber app, the company's website or to law enforcement. Reporting your assault to law enforcement does not prevent you from suing your attacker or Uber. In some cases, it may strengthen your civil claim.



In 2026, reporting an abusive or unprofessional Uber driver is handled directly through the "Help" or "Activity" section of the Uber app. For immediate safety concerns during a trip, you should use the in-app Emergency Button (Blue Shield icon), which can connect you directly to local emergency services and share your live GPS location. For non-emergency but serious incidents (harassment, dangerous driving, or verbal abuse), select the specific trip in your history and choose "Report a safety incident" or "My driver was unprofessional." Uber's 2026 safety team investigates these reports using telematics data (GPS and speed tracking) and may even review in-car audio if the "Record My Ride" feature was active. You can also report incidents via the Uber website's help portal. It is a "best practice" to submit your report as soon as the ride ends to ensure the details are fresh and the driver can be flagged before their next pickup.

People Also Ask

Threatening and rude behavior Aggressive, confrontational, and harassing behavior is not allowed. Don't use language or make gestures that could be disrespectful or threatening.

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The agents review the submitted complaints and then potentially call the passenger directly to obtain more information. The goal of a car accident investigation is to determine whether the Uber driver may have been at fault for the crash. This will determine where the compensation will come from.

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We get notification from Uber when a complaint occurs and we get to find out what was said “in general” not the specific complaint. Now we don't know who said it but we can usually figure it out. Why would an Uber driver give a passenger a less than perfect rating?

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Yes, the report to the driver is anonymous and the notice will appear in the driver's review for a week.

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Request a Refund through the Uber Website Through the site, you can find the refund section on the help page. Sign in to your account and submit a refund request by selecting the trip you want to be refunded and choosing your issue. Enter any additional information necessary and send your dispute.

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No, refunds and credits from Uber are not deducted from the driver's income.

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If more expensive than quoted price then the ride may have taken significantly longer then anticipated. Sometimes riders want to make an extra stop or two along the route to the final destination. That takes longer and costs. If more than your typical ride, perhaps surge pricing was in effect.

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If you feel uncomfortable at any time during an Uber or Lyft ride, you can take these courses of action to escape safely and securely.
  1. #1: Don't Be Afraid to End the Ride. ...
  2. #2: Use the In-App Safety Tools. ...
  3. #3: Verify Your Trip Details Before You Enter the Vehicle. ...
  4. #4: Sit in the Back Seat at All Times.


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Exhibiting aggressive, confrontational, or harassing behavior. This includes: Using language, making gestures, or taking actions that could be disrespectful, threatening, or inappropriate.

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Other controversies involving Uber include various unethical practices such as aggressive lobbying and ignoring and evading local regulations. Many of these were revealed by a leak of documents showing controversial activity between 2013 and 2017 under the leadership of Travis Kalanick.

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Simply find the driver box at the bottom of the screen after ordering a ride and click on the phone icon to contact the driver by phone. You can also send him a message by clicking on the text box. This way you can conveniently and quickly provide details of your pick-up location.

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If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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Refunds that the restaurant are responsible for will be automatically deducted from the restaurant's weekly payment statement. Refunds will not be issued for things like missing sauces, condiments, cutlery, napkins and straws.

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We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

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If you were charged after your driver cancelled, it was because your driver arrived and then waited for several minutes, then after you failed to appear after the time stated in the Uber Service Agreement, they cancelled.

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Excessive refund request rates We track customer refund history and block customers who abuse our refund policy—which varies from region to region—from submitting these claims.

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Driver screening Everyone who drives with Uber is screened before their first trip. ¹ In addition, Uber reruns these driver screenings² at least every year and uses technology to look for issues in between.

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Uber says audio files are encrypted and stored on the device of the person who enabled it. The company explains that “no one can listen to the audio — including Uber, the rider or the driver” while the recording is on a device. Uber does not have access to it unless one of the parties submits an issue and attaches it.

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Uber, Lyft and several other ride share systems use GPS tracking devices from a trusted dealer such as GPS Leaders to track the driver's location and also follow the rider. They also install the accelerometers to determine how fast the drivers corner, start and stop.

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