How do I report unsafe behavior on Airbnb?

Contact Airbnb to report the issue; we're here 24/7. Read more about how to contact us directly in our Help Center.



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Reporting and blocking
  1. Go to your Messages and click the conversation with the person you want to block.
  2. Select the message you want to report and click or tap three dots.
  3. Select the appropriate option from the list.
  4. Describe the reason for the report.
  5. Select Next, give further details (if required), and then Submit.


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Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately. You set the rules for your place—it's as simple as that.

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You'll receive an automated acknowledgement of your email when we receive your complaint. An Airbnb case handler will be assigned to your complaint and will aim to make initial contact with you within 96 hours. We might ask you to provide more information about your complaint, or to submit supporting documents.

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If the host cancels the booking shortly before your stay or does not give you access to the lodging, you can expect an Airbnb refund. If, at the start of the booking, the property is not generally clean and sanitary, contains safety or health hazards, or has vermin or undisclosed pets.

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Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.

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Submit a request to your Host: you'll describe the issue, provide photos if you can, and let the Host know how you'd like to resolve it. It's important to get help within 24 hours of noticing the issue. Otherwise, your refund amount might be affected.

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If a guest chooses to provide a profile photo, that profile photo won't be displayed to the host as part of the booking process until after the booking is confirmed.

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Issues must be reported to Airbnb with 72 hours of discovery to be eligible under our Rebooking and Refund Policy. Note: You have up to 60 days after your reservation's checkout date to submit a Resolution Center request.

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Add your contact info and someone from our Neighborhood Support team will call you as soon as possible. The Neighborhood Support team can also be reached at +1 (855) 635-7754. We process all personal data in line with our Privacy Policy.

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Come Spring 2023, Airbnb will require all users booking reservations on its platform to verify their identity to book a reservation, further expanding a program that asks for credentials like a photo of a valid government-issued ID or a legal name and address.

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Are Airbnb guests screened? Airbnb takes some steps to screen guests. It will always verify their ID and check for terrorist threats. If bookings are made in the US, they will be subject to additional checks for criminal records.

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Can an Airbnb Review be Deleted? In the absence of specific details about what might have gone wrong or who might have been at fault, there is no chance of removing a negative review. Similarly, Airbnb does not allow hosts to delete unfavorable or critical reviews submitted by guests.

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Learn How To Evict an Airbnb Guest
  1. Send written notice to the tenant.
  2. Wait for the tenant to fail to move out.
  3. File a court eviction with the county.
  4. Court's judgment rules in favor of the eviction.
  5. Court awards time limit for the tenant to evacuate.
  6. Law enforcement can help remove tenants who miss the deadline.


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If you want to publicly report a bad Airbnb yet remain anonymous, you'll have to use a site other than Airbnb. For example, try using https://www.airbnbhell.com/.

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In an Airbnb arrangement, both the host and the guest may face claims for property damage or loss. For example, a host may face property damage or loss due to criminal conduct (theft) of a guest. On the other hand, a guest may face additional liability due to the loss or damage of the host's property.

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You can check out the listing and click or tap Contact Host to send a message. Pro tip: If you want to ask about specific reservation details, enter the dates and number of guests for your trip before hitting Contact Host (you won't be able to send a message unless you have dates selected).

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Today, we are excited to announce that Tara Bunch will join Airbnb as Global Head of Operations. In this role, Bunch will oversee Airbnb's Customer Service, Trust and Safety and Payments teams and report directly to Airbnb Co-Founder and CEO Brian Chesky.

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Your detailed ratings for past stays, as well as your overall category and averaged ratings across stays, are only visible to Hosts when you request or book a stay with them in the future.

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