How do I request money for damages on Airbnb?

Within 14 days of the guest's checkout (and damages made), you can go to Airbnb's Resolution Center to file an AirCover request for compensation for damages. Once you have submitted your AirCover request, your guest will have up to 3 days (72) hours to make a payment.



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However, some may try to get away with it. The best way to resolve the issue is to contact the guest through Airbnb (and not some other messaging platform, so you have proof of your conversation), and come to an agreement on how much money you're going to be requesting from them.

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If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center.

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Either the host or Airbnb can take a damage deposit for a property, depending on the property's features, and/or the timing of the booking. Hosts and/or Airbnb will never ask a guest for a damage deposit based on their race, gender orientation, culture, or background.

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Host damage protection, part of AirCover for Hosts, provides Hosts with $3 million in coverage in the rare event your place or belongings are damaged by a guest during an Airbnb stay. You're reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage.

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If you don't submit a timely payment or appeal, or your appeal is unsuccessful, your payment method will be charged. (This does not apply to stays in China, Japan, or India.) You'll never be charged without advance notice or a chance to appeal before and after you've been charged.

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Ask for a refund: If you need to request a refund because of the issue, there's a higher chance your Host will accept your request if you can agree on an amount first. Send a request to your Host for the refund in the Resolution Center and provide the details of the issue along with the photos or video.

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