How do I respond to a bad review on booking com?

Responding to bad reviews is the best way to mitigate their negative impact on your property listing. To do this, log in to your Extranet account and click “Guest Reviews.” You will be redirected to your review dashboard, where you can use filter reviews to find the review you wish to reply to.



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Even if the negative review is aggressive or hurtful, you should thank the guest for taking the time to give feedback using their name in the introduction. Speaking directly to them shows that you took the time to read their review carefully. Also, take a minute to remember that all feedback is valuable.

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According to Booking.com, you can request a review removal only in below-mentioned situations: In the case of no-shows, cancellations, and over bookings (when the guest has been relocated as a result).

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