How do I set up my HSBC LoungeKey?

Once you have received confirmation that you are a member of the LoungeKey programme, simply register with your payment card details straight from the app and begin enjoying your time at the airport. You can also register for the programme by entering your details at the website provided by your bank or card issuer.



People Also Ask

We're delighted to welcome you to LoungeKey – the personal airport lounge programme provided with your HSBC Premier World Elite™ MasterCard®.

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How can I find out if my issuer provides me with complimentary lounge visits? If your issuer provides complimentary lounge visits, there will be a “Complimentary Visit” section under My Information on the app and under My Account on the web. If you do not have any complimentary visits, this section will not display.

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To search for an airport lounge, please go to the LoungeKey website, select your card type, click on “our lounges” and search by country, city or airport name.

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There are two ways to access lounges. First, you can simply present your eligible Mastercard and mention LoungeKey to the lounge staff. Or alternatively, you can present your digital lounge access code available after you register for an online account either on the website or app.

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No. A Visa Platinum/Visa Signature/Visa Infinite card is enough to enter. You'll need to inform the lounge staff that you are a LoungeKey member. A boarding pass and a form of identification are also required.

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HSBC Premier and Private Banking customers are allowed to access the lounge, plus one guest. Access to the lounge is free of charge.

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As a Visa Signature cardholder, you are eligible to receive airport lounge access for you through LoungeKey. There is no need to register prior to visiting the lounge; simply present your Visa Signature card to the lounge staff for the lounge staff to process your visit.

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A: LoungeKey is a network of worldwide lounges that allows entry by presenting an eligible MasterCard payment card. No membership card is required. Priority Pass is a network of worldwide lounges that allows members entry by presenting their valid Priority Pass membership card to gain entry to a lounge.

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Can someone else use my LoungeKey Pass to access a lounge? No, only the person named on the LoungeKey Pass voucher will be able to use the voucher to access the lounge.

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No, the Priority Pass membership card is not transferable. When you access a lounge, the staff will need to check that the name printed on your membership card matches your boarding pass. The member must also be present for accompanying guests to enter a Priority Pass airport lounge.

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