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How do I talk to someone at United Airlines?

United App | United Airlines Talk, text or video chat with an agent if you have any questions about your trip. To chat with an agent, simply go to the more menu and select “Help Center”.



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When you are assessing the value of United Premier Access, it really depends on which perks you'll utilize and how much you have to spend in order to get it. Similarly, you won't find a lot of value in Premier Access if you already have expedited security privileges such as TSA Precheck, Clear or Global Entry.

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Screening Assistance. TSA offers screening information and assistance to travelers upon request through TSA Cares at (855) 787-2227. TSA Cares is designed to assist travelers with disabilities and medical conditions and others who may need additional assistance with screening.

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Buying Premier Access You can still buy Premier Access even if you aren't a MileagePlus member or aren't flying in a Premium cabin. Get it for one flight or your whole trip using our website, app, or at an airport kiosk. Prices start at $24.

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When traveling on a Star Alliance member-operated flight, eligible Star Alliance Gold members (MileagePlus Premier 1K, Premier Platinum and Premier Gold) may visit designated Star Alliance member lounges.

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Who gets Premier Access
  1. MileagePlus Premier® members.
  2. Travelers in United Polaris business class, United First® and United Business®
  3. Star Alliance™ Gold members.
  4. MileagePlus Club and Presidential Plus credit cardmembers.
  5. Customers who buy Premier Access.


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You can add Priority Boarding to your trip to get an earlier boarding group. If you add Premier Access to your trip you get Priority Boarding automatically and you get access to faster check-in and security lines.

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To text while flying, you'll need to use a messaging app like WhatsApp, Apple iMessage, WeChat or Facebook Messenger. These Over The Top applications don't require a cellular network connection and instead send messages through the internet.

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Can I text on an airplane? Yes, but only using a Wi-Fi connection. The ban on using a cellular connection means passengers can't send SMS texts. Any communication has to be over Wi-Fi with a messaging app that provides similar functionality like iMessage, WhatsApp, or Viber.

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You'll need to check your flight status to see if Wi-Fi comes included with your trip -- if it is, you'll be able to pay a fee to connect and browse the web, check emails and send messages, or stream video from services like Netflix, Hulu and HBO Max.

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