How do I update my companion on Southwest?

You may change your designated Companion up to three times each calendar year that you maintain Companion Pass privileges. Any reservation with your current designated Companion must be canceled before changing your designated Companion. To change your Companion, you must call 1-800-435-9792.



To update your designated companion on Southwest Airlines, you must log in to your Rapid Rewards account on the Southwest website or mobile app and navigate to the "My Account" section. If you have earned the Companion Pass, you will see a "Choose Your Companion" or "Change Your Companion" link. You are permitted to change your companion up to three times per calendar year. Before making the change, you must cancel any existing reservations you have for your current companion. Once the reservations are cleared, you can enter the new companion's name and details. The update is usually processed instantly, allowing you to book travel with the new companion the same day, though Southwest recommends allowing up to 48 hours for the system to fully reflect the change. If you have trouble online, you can also make the update by calling Southwest Customer Service at 1-800-435-9792.

People Also Ask

You may change your designated Companion up to three times each calendar year that you maintain Companion Pass privileges. Any reservation with your current designated Companion must be canceled before changing your designated Companion. To change your Companion, you must call 1-800-435-9792.

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On any airline, you have 24 hours to cancel a reservation at no charge, according to federal regulations. Because of this rule, some airlines will allow passengers to make name corrections for free within that window—though they're not legally required to do so.

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If you need to change the name of the passenger, you can cancel the original ticket as per the conditions of the respective price package under which the ticket has been purchased and make a new reservation with a different passenger name.

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To qualify, simply fly 100 qualifying one-way flights or earn 135,000 qualifying points* in a calendar year, and you'll earn Companion Pass for the following full calendar year, plus the remainder of the year in which you earned it. Learn more about how to earn tier status or Companion Pass for 2023.

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Some airlines allow one free correction per ticket. Others will charge a “correction fee” or a “change fee” that can range from $50 to $200. If you wind up cancelling your flight and rebooking it under your new name, there might be charges as well. Airlines also differ in terms of the conditions for name changes.

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Answer: As part of the TSA's Secure Flight Program, the names on airline tickets must match the name on passports. We recommend that you contact the airline you are traveling with to see if they can provide a solution for the name mismatch.

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Here's Southwest's Policy: On the day of travel, Companion Pass holders who have a Companion already booked and would like to use the same-day standby benefit can get added to the same-day standby list only in person at the airport with a Southwest Customer Service Agent located at the ticket counter or departure gate.

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