How do I wow my guests on Airbnb?

Want to create a memorable experience for your guests? It's not necessarily about having a super luxurious space or the most high-end amenities. Instead, consider small gestures that can have a big impact, like offering your favorite local coffee or a handwritten welcome note.



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Setting up a communication strategy
  1. Download the Airbnb app to your phone and turn on notifications. You can receive notifications via text, email, or directly from the app.
  2. Use quick replies. ...
  3. Try scheduled messages. ...
  4. Enlist a Co-Host to help respond to guests if you're going to be unable to monitor your phone or email.


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The most important thing to remember is to talk to your guest. Angry guests usually have a valid reason, and they want to be heard. Even if the issue cannot be solved, communication and understanding can help keep the guest from feeling dissatisfied and prevent them from leaving a negative review of your listing.

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Check out this five-step guide.
  1. Step 1: Communicate early and often. Welcoming guests begins before they even come through the door. ...
  2. Step 2: Make check-in easy. ...
  3. Step 3: Keep things clean and tidy. ...
  4. Step 4: Anticipate guest needs. ...
  5. Step 5: Give and get reviews.


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Extras guests appreciate: Extra toilet paper, linens, and towels. Basic toiletries like shampoo and conditioner. Dish soap and cleaning supplies.

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It's not necessarily about having a super luxurious space or the most high-end amenities. Instead, consider small gestures that can have a big impact, like offering your favorite local coffee or a handwritten welcome note. Here, hosts share some simple, budget-friendly ideas for giving guests an unforgettable stay.

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Check guest reviews: Check the guest's profile and reviews from previous hosts to see if they have a history of being difficult or causing problems. Look for red flags: Be wary of guests who have incomplete or vague profiles, refuse to provide additional information, or ask for exceptions to the house rules.

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Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing. But none of these actions directly affect your acceptance rate. If you pre-approve an inquiry and the guest books your space, that counts as an acceptance.

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1. A warm welcome. No matter what kind of day you're having, always greet your guests with a smile when you welcome them to your Airbnb.

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A few days before check-in, it's a good idea to remind guests about the details of their upcoming stay so they can start planning their arrival. You can send these messages up to 14 days ahead using the Before check-in action. You may want to restate the details you shared in your After booking message.

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Split fees The host pays a flat rate of 3% of the total booking cost and the guest pays a percentage of their reservation fee (this is somewhere between 5-20% depending on the length of stay, the location, and the cost of the reservation to start with).

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An entire house may give you the most income and a consistently high occupancy rate. However, the costs of operating this property type can also be significant. This is why gross rental yield should also be considered when buying an Airbnb rental.

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Yes, Airbnb hosts can rate guests. One of Airbnb's values is to instill trust and transparency between both guests and hosts. Guests rely on good feedback so that other Airbnb hosts will accept them into their homes. Airbnb hosts have 14 days after check-out to leave a rating and review for their guests.

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12 Serious Red Flags In Airbnb Photos That You've Probably Missed
  • There are more destination photos than house photos. ...
  • The photos look too good to be true. ...
  • The landscaping looks neglected. ...
  • There are no photos of a listing's featured amenities. ...
  • Each bedroom has too many beds.


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Depending on the nature of the violation, Airbnb may also take other actions, such as canceling an upcoming or active reservation, refunding a guest from a Host's payout, and/or requiring Hosts to provide proof that they have addressed issues before they can resume hosting.

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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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Airbnb monitors hosts with a low response rate or who are slow to respond may find their accommodation way down the list in the search results. If your enquiry to booking conversion rate is low, one reason could be that you are not responding within a reasonable time and the guest has booked with another host.

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Surprisingly, there really isn't a magic number! The number adjusts depending on the Airbnb market. However, realtors often advise you to go for a property with the most number of bedrooms if your target is to maximize income. It may be true that bigger property means a higher nightly rate.

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