How do you answer cabin crew interview questions?

When answering, mention qualities you possess that align with the job description. Also, consider providing examples of how you've used these skills in the past to improve your answer. Example: 'Cabin crew professionals possess good communication skills so they can effectively interact with customers.



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I am confident that I have the skills and qualities that are required for this job, and I would be proud to represent your airline.” “I am a very hard worker, and I am always willing to go above and beyond for passengers. I have worked in customer service for many years, so I know how to deal with difficult situations.

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Introduce Yourself Professionally Start by introducing yourself with your full name, and then mention your current role and the experience you have in the aviation industry. You can also mention any relevant education or training you have received.

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Tips for dealing with the most difficult passengers during a flight
  1. Keep it on the down-low. ...
  2. Switch it up. ...
  3. Use distraction. ...
  4. Talk to a colleague. ...
  5. Show compassion. ...
  6. Stop serving alcohol. ...
  7. Answer questions. ...
  8. Be kind to parents.


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Below are some examples of how you can answer the question, “What are your weaknesses?” when you go for a flight attendant interview:
  • “I tend to be a perfectionist with my work. ...
  • I used to get nervous when speaking in front of groups. ...
  • “I used to have a lot of difficulties managing stress and anxiety.


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10 Samples of Longer and Specific Answers
  • “I am able to handle difficult customers/passengers well because I stay calm and try to understand their needs. ...
  • “I am good at thinking on my feet because I have experience in customer service. ...
  • “I have good people skills because I am a people person.


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“I would repeat my instruction to the passenger, in case he/she misheard me due to cabin noise, and emphasize the consequences of disobeying a crew member. If the passenger still refuses to comply, I would seek assistance from other flight assistants. As a last resort, I would report the situation to the captain.”

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Really pay attention and listen to the passenger's complaint, and reassure them that you understand and sympathise with their frustration. Ask them what will make the situation better for them. Hopefully they will be reasonable and you can find some common ground to appease their frustrations.

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