How do you apologize for lost baggage email?

Dear Customer, We are sorry for the delay of your property and apologize for any inconvenience this has caused you. We are commit- ted to doing everything possible to ensure the prompt return of your luggage. When your property is located, you will be notified immediately.



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On <date> I flew with <name of airline> from <place of departure> to <place of arrival>. This concerned flight <enter the flight number that is on your ticket>. Upon arrival at my destination, my baggage was missing. At <name of airport>, I immediately submitted a PIR form with number <enter number of PIR form>.

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According to the U.S. Department of Transportation, you are entitled to compensation for reasonable incidental expenses you incur because of your delayed baggage, up to the maximum liability limits, set by statute. For U.S. domestic flights, this is $3,800 per passenger.

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