How do you deal with annoying hotel guests?

Always respond amicably and treat your guest well. Understand they want - empathy, apology. Respond with an apology and pay attention to what your guest has to say. An apology will calm down an agitated guest and you'll be able to address the problem well once you understand the issue.



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  1. Apologize.
  2. Care to listen.
  3. Avoid arguments, remain calm, and be polite.
  4. Make sure your body language is not aggressive.
  5. Empathize and acknowledge their frustrations.
  6. Never pass on the guest to another department.
  7. Comfort with best offerings.
  8. Avoid taking things personally.


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Hotel quiet hours are hours during the night and morning when hotels require guests to keep noise at a minimum. They typically begin around 9 PM to 10 PM and last until about 6 AM. Some hotels may not begin quiet hours until 11 PM and some properties also have different quiet hours for the week versus the weekend.

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However, noise is a pet-peeve for hotels and guests. According to WHO, it should be no more than 30 dB. Otherwise, it stops guests from falling asleep or sleeping well. Also considering noise as one of the top concerns for guests, Hotels can benefit immensely from noise control.

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