How do you deal with customer last minute cancellations?

The best way to respond to the last-minute cancellation is to introduce a last-minute cancellation policy and let your customers know about it in advance. Depending upon your state rules, set a small portion of your total fee as an advance payment that won't be returned in case of cancellation.



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While consistently canceling at the last minute is not ideal, it's also OK to bow out of plans if you need to take care of yourself. Burns recommends getting curious about why you want to cancel.

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The key to canceling plans at the last minute (which Porter defines as less than a couple of hours before the event) is ensuring the other person receives your cancellation before the event.

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