How do you deal with difficult passengers on a board?

Difficult Passengers
  1. Really pay attention and listen to the passenger's complaint, and reassure them that you understand and sympathise with their frustration.
  2. Ask them what will make the situation better for them. ...
  3. Try to think of something you can do to help.




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Tips for dealing with the most difficult passengers during a flight
  1. Keep it on the down-low. ...
  2. Switch it up. ...
  3. Use distraction. ...
  4. Talk to a colleague. ...
  5. Show compassion. ...
  6. Stop serving alcohol. ...
  7. Answer questions. ...
  8. Be kind to parents.


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Tell your passenger what you're doing. Narrate what you're doing and why. This will calm their nerves so they know what's going on. It can also provide enough of a distraction for them to forget what they're worried about!

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Yes, airlines reserve the right to deny boarding to passengers who appear to be excessively intoxicated or disruptive.

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Here are a few tips for being a good passenger:
  1. wear your seat belt at all times.
  2. be a 'good co-pilot', for example, support the driver in ensuring that other passengers act responsibly - offer to help navigate, keep the radio volume at a reasonable level and don't channel jump.


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Really pay attention and listen to the passenger's complaint, and reassure them that you understand and sympathise with their frustration. Ask them what will make the situation better for them. Hopefully they will be reasonable and you can find some common ground to appease their frustrations.

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I'd then ask them to calmly explain the situation and would look at both of their tickets to learn where each of their seats originally were to rid anyone of confusion. If a passenger is still unhappy about their seating arrangements, I would try to find an open seat that meets their preference.

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The 8 Types of Passengers You'll Encounter on a Flight
  • The Busybody. You know the busybodies. ...
  • Mr. Ants in His Pants. ...
  • The Sleeper. This person was up late packing or partying the night away. ...
  • The Onlooker. ...
  • The Overwhelmed Parent. ...
  • The Complainer. ...
  • The Scared Flyer. ...
  • The Rusher.


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While US and Canadian laws don't prohibit passengers from flying under the influence of drugs, if you are intoxicated, your airline may prevent you from boarding your aircraft.

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