How do you deal with rude airport staff?

So in sum, you always have the right to:
  1. Get the name of the TSA Officer you wish to file a complaint against.
  2. Speak to a Supervisory TSO (STSO)
  3. If the STSO discussion isn't satisfactory, you can ask to speak to a Transportation Security Manager (TSM)




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Keep Your Voice Down: The easiest way to get a poor response is to shout at an airline employee. They will instantly put their guard up, and many of them will refuse you any further help or service. Tone Down Your Language: The minute you start with any obscenities your cause is lost.

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Any time you disobey a crewmember's instructions, you run the risk of violating federal law. But civil penalties and criminal prosecutions usually result only when passengers repeatedly ignore, argue with, or disobey flight attendants; or when they act out in a way that is dangerous.

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Here are 12 tactics (direct from a 40 + year flight attendant) your team can use to help reduce conflict:
  1. Allow customers to talk. ...
  2. Show you care. ...
  3. Use the correct tone. ...
  4. Be neutral. ...
  5. Don't react. ...
  6. Focus. ...
  7. Use verbal softeners. ...
  8. Make angry conversations private.


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It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline's website for this purpose.

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Tips for dealing with the most difficult passengers during a flight
  1. Keep it on the down-low. ...
  2. Switch it up. ...
  3. Use distraction. ...
  4. Talk to a colleague. ...
  5. Show compassion. ...
  6. Stop serving alcohol. ...
  7. Answer questions. ...
  8. Be kind to parents.


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9 Tips for Dealing with Difficult Passengers
  1. Keep it on the down-low. If a passenger raises a concern or looks as if they're about to cause a scene, respond in a calm, quiet manner. ...
  2. Switch it up. ...
  3. Use distraction. ...
  4. Talk to a colleague. ...
  5. Show compassion. ...
  6. Stop serving alcohol. ...
  7. Answer questions. ...
  8. Be kind to parents.


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Use this four-step system to deliver excellent customer service:
  • Listen. Let the customer voice their complaint without interruption. ...
  • Acknowledge. Say you understand and are sorry for the situation. ...
  • Solve. Offer the dissatisfied customer real solutions, telling them what you CAN do for them. ...
  • Thank.


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