Consider the following:
- Be transparent. The more you communicate with hotel guests about your collection and use of their information, the more trust they will place in you. ...
- Employee training. ...
- Restrict access to sensitive information. ...
- Never sell information. ...
- Work with an MSP.
Hotel Confidential Information shall include Hotel's non-published, prospective and current special rates and/or discounts offered or otherwise made available by Hotel to Company, as well as any special terms or value-added items that differentiate Hotel from its competitors (e.g., Internet access, breakfast).
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A hotel cannot disclose what room an individual is staying in. This would be considered a violation of the individual's right to privacy. A hotel, however, may disclose whether or not an individual is a guest at the hotel unless the guest expressly instructed the hotel staff not to do so.
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While hotel reservations generally have a level of confidentiality, it's crucial to be aware of the specific privacy policies and practices of the hotel and booking platform you choose.
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Front Office Functions for Property Security Adequate lighting on all side of the property. Security guards/ manning of all entries/ exits. CCTV placed at all strategic locations inside and outside the buildings. X-ray machines for luggage scanning.
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Hotels have no obligations to accommodate guests who arrive without reservation when no rooms are available for the night. When the hotel cannot accommodated a walk-in guest, the front office agent can make the situation a little easy for the guest by suggesting and providing directions to alternative hotels nearby.
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