Check in with an Employee at the gate and let them know you're picking up an Unaccompanied Minor. If the UM's flight is scheduled to arrive after the ticket counter and/or security checkpoint is closed, proceed to the Baggage Service Office to let the Agent know you're picking up a UM.

Picking up an unaccompanied minor (UM) is a strictly regulated process that requires specific documentation and timing. You must arrive at the airport at least 60 minutes before the flight's scheduled landing and proceed directly to the airline’s check-in counter or the "Special Assistance" desk. You are required to present a valid government-issued photo ID that exactly matches the name provided by the sender when the child was booked. The airline will then issue you a Gate Pass, which allows you to pass through TSA security to meet the child at the arrival gate. Once the flight lands, a flight attendant or ground agent will escort the minor off the plane and hand them over only after verifying your identity and having you sign a release form. In 2026, some airlines have introduced digital "tracking" via their apps, allowing you to see exactly when the child has been deplaned and handed over to the escorting agent, ensuring a seamless and high-security transition from the aircraft to your care.