How does a digital disabled Railcard work?

Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.



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After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.

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Travel together. The adult accompanying person must travel with the Railcard holder for the whole duration of the journey.

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If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the '+' button in the top left of the screen and enter your code.

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Apply Online: Your device with the Railcard App installed if you want to get a digital Railcard. A passport-style photo of you saved on your device or computer. Proof of eligibility. A valid debit/credit card.

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A: If you opt for a digital Railcard, you must provide a photograph.

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Carers/personal assistants do not travel free on trains. If you are entitled to a disabled railcard or one of these discounts, then a person travelling with you is entitled to the same discount. A person may be able to travel with you for free within a local authority on an ENCTS bus pass.

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In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.

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You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.

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A: If you opt for a digital Railcard, you must provide a photograph.

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In most cases, your digital 16-25 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.

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Unfortunately, you can only have one version of your Railcard – either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have.

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A: Your Railcard is accepted by all the Train Companies who operate Passenger Railway Services within England, Scotland and Wales. Railcards do not give discounts on Eurostar services, Charter services, and Heritage Railways unless state otherwise.

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No. Just your name, address and basic information is required.

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Senior Railcard — which gives seniors access to rail travel discounts. Disabled Person Railcard — which gives train travel discounts to people with disabilities.

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Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.

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