How does Away suitcase warranty work?

Away offers a limited lifetime warranty on all suitcases, which is fairly standard among its competitors (Monos, Roam, Travelpro, etc.). This covers functional damage to the shell, handle, wheels, zippers and anything else that might impair your use of the luggage.



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Luggage warranties usually cover all manufacturing defects (workmanship and materials) but what else is covered can vary, for example: Is the shipping cost (to and from the repair center) included or not? Is damage done by your carrier (e.g. airline) covered or not?

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You usually have to present proof of purchase with store receipt to claim luggage repair under warranty. Always keep the warranty certificate in a safe place and it is good to keep the product tags as well. Some luggage manufactures also require you to register your warranty with them.

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Returns and exchanges We are only able to accept returns on unused items, so please gently test your products at home before traveling with them.

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How long luggage lasts depends on multiple factors, including how often you travel, the quality of your luggage, and how well you care for your suitcases and bags. High-quality, durable luggage can last for over a decade of frequent use. Less well-made bags have much shorter lifespans.

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If your bag is unlocked, then our officer will simply open and screen the baggage if any item alarms. However, if you decide to lock your checked baggage and TSA cannot open it through other means, then the locks may have to be cut. For soft-sided baggage, this process will not damage your zippers or zipper pulls.

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The Best Guarantee in the Industry Briggs and Riley is the only luggage company that offers a lifetime guarantee. In the unlikely event that your bag needs to be repaired, we are here for you.

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Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control, according to the U.S. Department of Transportation's Aviation Consumer Protection division.

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Away's 360-degree spinner wheels are a key feature of the brand's checked and carry-on luggage. They are designed to provide a smooth and quiet rolling experience, and can rotate in any direction. If you're coming from more basic luggage brands, you'll immediately notice the difference with the Away suitcase wheels.

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Carry-ons, like Away's, are allowed so long as the battery does not exceed the 100-watt limit and can be removed from the bag. These regulations come as the FAA reports 191 incidents of lithium batteries catching fire, smoke or exploding on board aircraft and in airports since 1991.

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The reimbursement is based on the value of the bag and its depreciation, the DOT says, subject to liability limits. For flights within the United States, the maximum liability for a lost, delayed or damaged bag is $3,500. The limit on international flights, per the Montreal Convention, is about $1,600, the agency says.

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If you have experienced a loss or damage to your property and you feel that this loss or damage occurred as a direct result of negligence by a TSA employee, you may file a claim with TSA. If you feel the loss or damage was due to the negligence of your air carrier, please file a claim directly with the air carrier.

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KNOW IF YOU HAVE BEEN INSPECTED: If a TSA agent has opened your digital lock and unlocks your suitcase, a red indicator will pop up on your lock under the steel shackle. In this way you can check to ensure all of your items are intact and present while you're still at the airport.

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