How does room service work?

Room service is a hotel amenity that allows guests to order food and drink to their rooms. Hotel staff arrange the meal with the appropriate dishware and condiments on a room service tray. It's an in-room dining best practice to offer guests a rolling room service table in case they don't want to eat in bed.



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At the Guest Room
  • Knock the door/Ring the bell and announce: “Room Service”. ...
  • Greet the guest by his/her name (noted on the order form).
  • Ask for permission to enter the room.
  • Offer to set up on the table or on the balcony. ...
  • Place the tray on the tray jack and set up the table.


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The standard tipping amount for hotel bartenders and waiters is the same as the rule of thumb for room service: 15% to 20%, depending on how satisfied you are with the service. The AHLA recommends tipping courtesy shuttle drivers and door staff $1 to $2 per person.

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Hot food can become cold before delivery to the room. The guest may be less likely to experience local food. Guests cannot observe the food being prepared. Room service menus are often limited so that items can be cooked at all times by cooks on different shifts with common skills.

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Room service can reduce food wastage. Convenience for guests with children and babies. Promotes safety, as guests are able to stay inside their hotel.

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It wouldn't normally include vacuuming and dusting every day unless you've made a mess. Most hotels don't want their housekeepers to touch your belongings so they'll clean around them. On the day you check out your room won't be freshened - they wait until you leave to clean it for the next guest.

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Many hotel kitchens are in the basement while your room might be on a high floor, which means that your meal could take up to 10 minutes to reach you after it leaves the kitchen, and that's not including any other room service deliveries along the way.

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Tipping for room service is expected in destinations where tipping is customary and when a room service charge has not already been added to the bill.

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According to the American Hotel & Lodging Association (AHLA), guests should tip housekeeping anywhere between $1 to $5 per night for a mid-range or business hotel. For luxury hotels where the staff offers daily cleaning services and nightly turndown services, guests should leave a little more.

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Typically, a 15% service fee and an “in-room dining” charge ranging from $5-12 will be added automatically to the bill. Add in tax, you're suddenly looking at a $25+ sandwich.

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There are two types of Room Service:Its main advantage is highest guest satisfaction and fewer skills are required. But its main disadvantages includes that, food may get cold, as food has to be transported from kitchen to rooms.

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