How does the Southwest travel credit work?

Travel funds from Southwest can be used to book any available cash flight or to pay for the taxes and fees on award flights. They are treated like cash and can be used to pay for some or all of the amount owed. If you don't use all of the travel funds for the reservation, any remaining balance remains for future use.



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Southwest points' value varies from 1.3 cents to 1.5 cents. In most cases, you get better value when redeeming your points for short flights and affordable fares instead of longer flights or more expensive fares.

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75,000 Southwest points are worth roughly $997.5 when redeemed for airfare. While Southwest Airlines Rapid Rewards points are most valuable when redeemed for Travel, they're also redeemable for gift cards, hotel stays, merchandise, and more.

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3,000 Southwest points are worth around $39.9 when redeemed for airfare. While Southwest Airlines Rapid Rewards points are most valuable when redeemed for Travel, they're also redeemable for gift cards, hotel stays, merchandise, and more.

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Number of miles needed for a free flight Varies based on the cash ticket price. Generally ranges from 2,600 to over 29,000 points each way.

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You can't transfer the flight credit to anyone else to use nor can you refund it to cash or credit card. Flight credits are limited to redemption for the base fare and the associated taxes and fees. You can't use your flight credit for extras such as seats or bags or for charges associated with award travel.

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So the airline has offered you a voucher, which is perfectly legal, but you'd rather just have the cash. You'll need to proactively ask your airline for a cash refund in writing. The same goes for if you've booked through an online travel agency like Expedia. They are also covered under DoT rules.

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