An Uber Eats account can be deactivated for both customers and couriers, usually following a violation of the "Community Guidelines." For couriers, the most common reasons include a low "Satisfaction Rating" from customers and merchants, a high "Cancellation Rate" after accepting an order, or suspected "fraudulent activity" such as using multiple accounts or marking orders as delivered when they weren't. Safety violations, such as dangerous driving or physical altercations, lead to immediate and permanent deactivation. For customers, deactivation often stems from "refund abuse"—repeatedly claiming that items were missing or that the entire order was never received to get credits. Creating multiple accounts to take advantage of first-time user promotions is another frequent trigger for the system to flag and ban a user. Additionally, any form of harassment toward delivery drivers or the use of stolen payment methods will result in an account being shuttered. Uber utilizes automated algorithms to detect these patterns, and while there is an "Appeals Process," it can be notoriously difficult to overturn a deactivation once the system has flagged a breach of trust.