How does Uber get customer feedback?

As a customer-obsessed company, Uber reviews and addresses feedback in customer support tickets, which are submitted by riders, driver-partners, eaters, and delivery-partners on the Uber platform. Some of these tickets point out location problems, giving us one means of identifying and fixing errors in our map data.



People Also Ask

As a customer-obsessed company, Uber reviews and addresses feedback in customer support tickets, which are submitted by riders, driver-partners, eaters, and delivery-partners on the Uber platform. Some of these tickets point out location problems, giving us one means of identifying and fixing errors in our map data.

MORE DETAILS

During the survey, 78 percent of Uber users stated that they were extremely or very satisfied with their ridesharing service.

MORE DETAILS

The Uber platform manages the workforce algorithmically, using incentives like surge pricing, ratings, and extensive online training content. After every Uber ride, the rider rates the driver and vice versa.

MORE DETAILS

Mentioning the # of active drivers/riders, growth rate of drivers/riders, and the retention of drivers/riders could be good supporting metrics on top of your true north.

MORE DETAILS

Whether you give your driver cash or just tip through the app, they receive 100 percent of the tip; Uber, Lyft, Gett and Via don't take a cut. Generally, drivers are just happy to get a tip, Mr. Helling said, and many don't have a preference for cash versus tipping directly in the app.

MORE DETAILS