How good is KLM airlines?

Frequent travelers give the airline an average rating of 7.4/10.



KLM Royal Dutch Airlines is consistently rated as one of the best "legacy" carriers in the world, known for its reliability, excellent customer service, and its massive, efficient hub at Amsterdam Airport Schiphol. As the world's oldest airline still operating under its original name, KLM has a reputation for a high "safety culture" and a very modern fleet, including many fuel-efficient Boeing 787 Dreamliners. Passengers in Economy often praise the airline for its "European charm," which includes complimentary snacks and drinks even on shorter flights and friendly, multilingual cabin crews. In 2026, KLM is also a global leader in sustainability, heavily investing in Sustainable Aviation Fuel (SAF) and its "Fly Responsibly" campaign. Their "World Business Class" is highly regarded, specifically for the iconic Delft Blue miniature houses filled with gin given to passengers as a souvenir. While Schiphol airport has faced some congestion challenges in recent years, the airline's operational "on-time" performance remains strong compared to other European giants, making it a top choice for transatlantic and intercontinental travel.

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If flying direct without a transfer, I'd lean towards Air France for its comfort, superior amenities, and marginally better food compared to KLM.

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KLM Royal Dutch Airlines is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service.

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While KLM has already raised its prices this year after fuel prices rose significantly in the spring, the airline's new chief has explained that if Schiphol doesn't work fast to improve the situation and hire new workers, more price hikes will be inevitable in the new year.

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24 hours to cancel If you have a change of heart within 24 hours after booking, you can cancel your booking, and we'll reimburse the costs – no questions asked. We won't even charge you our standard administration fee.

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Your meal includes a warm dish of your choice, large salad, and dessert. There's always a number of vegetarian options available. We serve drinks together with your meal, followed by coffee or tea. On flights longer than 10 hours, we serve a snack or sandwich between meals.

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Even today, KLM's transatlantic network is of major importance. Back in 1946, KLM was the first European airline to operate flights between the European Continent and America.

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KLM, Dutch airline founded on Oct. 7, 1919, and flying its first scheduled service, between Amsterdam and London, on May 17, 1920. Until its merger with Air France in 2004, it was the world's oldest continuously operating airline. Headquarters are at Amstelveen, Neth.

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Together, Air France and KLM carry more than 77 million passengers per year. They operate 548 aircraft, enabling them to fly to 318 destinations in 118 countries.

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But the on board meals were absolutely stand-out- most airplane food is just gut-filler, but the meals on KLM, both to & from Europe were of a quality that I would almost pay money for in a restaurant.

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When you book a KLM Premium Comfort fare, you'll receive a more comfortable seat, additional in-flight amenities, and special treatment at the airport. Whether you book using cash or miles, the additional legroom and deeper recline can justify the upcharge.

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To fully appreciate these unforgettable voyages, there's only one choice that can truly make the memory take flight – the world's most luxurious airline, Qatar Airways. Qatar Airways elevates the art of journeying to new heights, harmonizing luxury, comfort, and sophistication into an unparalleled travel symphony.

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