How important is a mattress for Airbnb?

A comfortable bed is the most important feature of any vacation rental property. If your guests don't sleep well, they won't come back, and they probably won't leave you a 5-star review. These days, most savvy travelers expect the beds in a vacation rental to be on par with what they would get from a hotel.



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How to Prevent Airbnb Bed Bugs
  1. Regularly have your cleaning crew inspect your property for signs of bed bugs, such as small brown stains on sheets or mattresses. ...
  2. Clean after every guest, paying particular attention to cracks and crevices where bed bugs could hide. ...
  3. Purchase a mattress cover and wash it regularly.


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Ask for a refund: If you need to request a refund because of the issue, there's a higher chance your Host will accept your request if you can agree on an amount first. Send a request to your Host for the refund in the Resolution Center and provide the details of the issue along with the photos or video.

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Airbnb property not safe or clean – Your property should be ready to welcome guests at the agreed check-in time. If a guest arrives and finds that the property has not been cleaned (i.e. dirty sheets, rubbish lying around) they have a right to request a refund.

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It's not uncommon for hosts to ask guests to take out the trash, run the dishwasher or start a load of laundry with the towels and sheets. There's no rule saying that Airbnbs can't do both — charge cleaning fees and require some light housekeeping.

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Hosts don't need to charge for cleaning, and there are no Airbnb cleaning fee rules enforced. Many hosts do choose to charge a cleaning fee, as it keeps their rentals immaculate and encourages guests to leave a 5-star review.

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Check for the following during your inspection:
  • Black spots on linens (excrement)
  • Linens with blood spots.
  • Castings of light brown skin.
  • Actual bedbugs.


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Strip the bed and group dirty linens together. However, it's not necessary to make the bed or fold any linens, as your host will throw them all in the wash anyway.

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