After five minutes the driver is requested via the FREE NOW app to call the passenger and inform them that they are already waiting at the pick-up address. A passenger will only be charged a Cancellation Fee for a driver cancellation, if a driver has already waited 2 minutes or more at the pick-up address.

In 2026, the standard wait time for a FREENOW driver at the pickup location is 2 minutes before a "Waiting Time Fee" begins to accrue. If the driver arrives and you are not at the curb, the app will notify you that they are waiting. After the initial 2-minute "grace period," you will be charged a small fee per minute (usually around €0.30 to €0.50 depending on the city). If you do not show up within 5 minutes of the driver's arrival, the driver has the right to cancel the trip as a "No-Show." In this case, you will be charged a "Cancellation Fee" (typically €5 to €10), which is passed on to the driver to compensate for their time and fuel. In 2026, the FREENOW app will prompt the driver to call you after 2 minutes of waiting to ensure you can find each other. A "pro-tip": if you know you are going to be late, use the "Message" feature in the app to tell the driver; many drivers will wait longer than 5 minutes if they know you are on your way, though the waiting fee will still apply to the final total of your journey.