You Can Expect Years of Quality Service We do have many customers with well-traveled bags that are more than five years old, who would like to have their bags refurbished or repaired.

Tumi suitcases are widely regarded as a "lifetime investment" in the travel world, with many frequent flyers reporting that their bags last 10 to 15 years or even longer with proper maintenance. The brand's legendary durability comes from its use of FXT ultra-tough ballistic nylon and high-impact-resistant polycarbonate shells. To back this up, Tumi provides a comprehensive five-year limited warranty on their wheeled luggage. During the first year, they offer a "worry-free" policy that even covers damage caused by airline mishandling—a rare perk in the industry. From years two through five, they continue to cover manufacturing defects and functional wear and tear. Even after the warranty expires, Tumi offers a robust repair service (often for a fee) that can replace wheels, handles, and zippers, effectively extending the life of the bag for another decade. While the upfront cost is high, the "cost per trip" over 15 years often makes a Tumi more economical than buying a new "budget" bag every two years that eventually ends up in a landfill.