How long does it take for Uber Eats customer service to respond?

Submit a question at help.uber.com/ubereats. If you submit a question, our support team will get back to you within 48 hours. You'll receive a notification on your phone from Uber (if you have notifications enabled) letting you know that you've received a response. We'll also send you an email.



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If the customer doesn't answer, tap the banner that appears. Then tap the button to notify the customer that you've arrived. A countdown clock will begin. If the customer doesn't contact you by the time it runs out, follow the prompts for ending the delivery.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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In general, most refunds are processed within a week or two, but it can take longer depending on the circumstances. If you're concerned about the status of your refund, you can contact Uber Eats customer support for more information.

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A typical case is resolved within three to five days, she said. Even the strikes system can be superseded by Uber executives who may be motivated to keep as many drivers on the road as possible, investigators said.

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To chat with customer support, in the app go to Account ? Help ? Help With an Order. Select an order, then your issue, to connect. There is no longer a support email address for Uber Eats, but you can DM @Uber_Support on Twitter.

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24/7 phone support To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.

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That's why we have support procedures in place to resolve customer issues on your behalf—fairly and efficiently. Sometimes, this means issuing refunds to customers who have had bad experiences.

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You can file a complaint with Uber. I used to drive for UberEats and complained to Uber on behalf of the customer that their order took too long because the restaurant was too busy or the order was wrong. I do not look into the customer's food parcel to check if the order is correct.

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Duplicate Account Issues Uber allows only one account per user. Under no circumstances should the driver-partners create more than one account for themselves.

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You'll receive an initial update from our Disputes team within 10 business days. Our team may reach out for additional information throughout the process. Be advised that dispute cases can take up to a total of 90 days to fully resolve (please note that we are unable to expedite this process under any circumstances)

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Secondly, the banks have a vested interest in keeping your money with them for as long as it is legally possible as they make interest off of that money. That is part of the reason why the bank charges your account immediately while delaying the refund to your account.

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Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.

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Customers can request a ride by dialing 1-833-USE-UBER. You can book a ride on-demand or schedule one ahead of time. An agent answers the call and takes the rider's name and credit card information.

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If the driver gets your request and you have lost internet, the driver will continue to the pickup. If the driver loses internet while on the trip, he could continue until he gets reception and reboot his phone. In most cases he will be able to continue to the pickup.

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