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How long does it take to get the digital Priority Pass?

We'll have your card sent out in about 3 working days, how long it takes to arrive will depend on where you live. You can check out the timeframes HERE. While you're waiting for it to arrive, check your account to see if your membership comes with a Digital Membership Card.



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You can find your membership number on the front of your membership card or on any communications you've received directly from us.

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Can I use Priority Pass twice in one day? There's no limit on how many Priority Pass lounges and restaurants you can visit in a day. So if there are three Priority Pass lounges in an airport, you can visit all three in one day at the airport.

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Can my membership card be used by someone else? The Priority Pass membership card is non-transferable. When you access a lounge, the staff will need to check that the name printed on your membership card matches your boarding pass.

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Each cardmember Priority Pass Select membership includes two guests per lounge visit. For each additional guest beyond that, your card will be charged a fee per guest, per visit.

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Although lounge staff is in the hospitality business, and they can enrich your experience a great deal, tips aren't expected. You can also leave lounge reviews on the Priority Pass app or website.

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Each credit card company sets the terms of Priority Pass Select; while they all include at least 10 free visits to Priority Pass lounges, only some allow unlimited free visits. Others allow you to bring unlimited guests for free, while some cap free guests at two, and yet others still charge for guests.

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As a Platinum Cardholder, you are entitled to a complimentary membership in Priority Pass. This allows you to wait for your flight in a relaxed atmosphere in one of the more than 1,200 Priority Pass lounges around the world.

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If you are a new Gold Cardmember, you can expect to receive your Priority Pass™ membership card in the mail within 28 working days from Card application. Your Gold Card benefit is only available at selected lounges. To view the full list of participating airport lounges use our lounge finder.

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Lounge Pass is a pay as you scheme for accessing airport lounges. Priority Pass is a membership scheme with 3 different levels of membership. Deciding which is the best option for you depends on where you plan to travel, how you often you plan to use an airport lounge and if you will have a guest with you.

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In July 2022, both Visa Canada and Mastercard Canada switched their lounge access partnerships from Priority Pass and LoungeKey, respectively, to DragonPass. Today, DragonPass has emerged as the sole lounge access program partner with both Visa Canada and Mastercard Canada.

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No. The only person who can access the lounge is the person named on the eligible Mastercard payment card. For security reasons, the lounge will verify the name of the cardholder against their boarding pass and their identification card / passport.

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Some, but not all, lounges sell day passes allowing you to bypass Priority Pass membership. By asking the lounge receptionist if they sell day passes you might just find an easy way to enter the lounge. If the airport you're flying from has multiple lounges, check the availability of a day pass from different options.

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Amex Platinum cardmembers don't get any complimentary guests. However, they can purchase guest access for up to two traveling companions (or their spouse or domestic partner and children under 21) on a per-visit basis.

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Means of Access may not be used by any person other than the named Customer and only one Means of Access may be used for each visit to a Lounge or Merchant location.

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Lounges in the Priority Pass network may have slightly different policies, but the general time limit is 3 hours. You can find information about a specific lounge, such as its hours and specific amenities, on the Priority Pass website or app. It's easy to search for lounges by city and airport.

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Priority Pass is a program owned by Collinson Group that provides members with access to airport lounges around the world, including allowing holders to visit lounges with economy class or premium economy class tickets.

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