How long does it take Uber to investigate a report?

If driver-partners want to raise a grievance about any actioning, they can do so by calling the Uber support team. Their case would be looked into and they would be updated within the next 24 hours. Only exceptions are cases related to safety, where it might take longer to investigate (up to a maximum of 5 days).



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Uber uses software to detect accounts that might be engaging in fraudulent activity. Then, a specialised team manually reviews each case before deciding if fraudulent activity has taken place.

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It may take up to 48 hours for your documents to be reviewed and verified.

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If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

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If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

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The best way to Uber contact customer service and get help is in the Trips and Help section of the app. You can report an issue with your ride, ask for a refund or fare adjustment, report a complaint about your driver, or handle any other issue that you might have with Uber.

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In order for vendors to complete your background check report and provide Uber with the results, they need to verify the information with county courthouses. If a courthouse doesn't provide electronic court records or are experiencing delays due to COVID-19 restrictions, this can cause delays.

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Partners are required to pass a criminal background check through National Crime Check (NCC). This can be done online and is usually processed within 14 days.

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Uber uses software to detect accounts that might be engaging in fraudulent activity. Then, a specialised team manually reviews each case before deciding if fraudulent activity has taken place.

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Any serious criminal charges that are still pending. Multiple moving violations or accidents in the last 3 years. Driving with a suspended license within the last 3 years. Any serious driving violation, such as DUI, reckless driving, or hit and run, within the last 7 years.

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Uber is committed to protecting the privacy and security of our users' data. With limited exceptions like emergencies, we require a valid and sufficient legal process from official government agencies before we disclose any information about our users.

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Threatening and rude behavior Aggressive, confrontational, and harassing behavior is not allowed. Don't use language or make gestures that could be disrespectful or threatening.

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Most common reasons for rejection. Background Verification Failed: Uber and Lyft will reject you for any issues with the background verification. If the timing of your charge falls outside their stated guidelines, pending issues and arrests without convictions are causes the rejection.

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After you've been waiting for a rider for 2 minutes, a fee will be charged to them for the time you continue to wait. After you've been waiting for 5 minutes, you can choose to cancel the trip or continue to wait. A cancellation fee will still only be charged after you've waited for at least 5 minutes.

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After you've been waiting for 5 minutes, you can choose to cancel the trip or continue to wait. A cancellation fee will still only be charged after you've waited for at least 5 minutes.

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Whether you have a question about your account or want to report an incident, you can contact us. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.

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Visit the Help Center
  1. Tap “Contact Support” to reach an agent. Get in touch whatever way works the best for you: chat, message or phone. ...
  2. Tap “Chat” to get help fast. ...
  3. Tap “Message” for convenient, back-and-forth support. ...
  4. Tap “Phone” to speak to us.


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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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