How long does online Railcard take to arrive?

If you have ordered a plastic 16-25 Railcard online, please allow up to 5 working days for delivery. If you paid for 'Special Delivery' and placed your order before 15:45pm, your Railcard will be delivered within two days (Monday to Thursday) or three days (Friday to Sunday).



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If you have purchased a digital 16-25 Railcard, in most cases it will be available to use straight away.

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How quickly will I get my new digital Railcard? A: In most cases, your digital 26-30 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital 26-30 Railcard.

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If you paid for 'Special Delivery' and placed your order before 15:45pm, your Railcard will be delivered within two days (Monday to Thursday) or three days (Friday to Sunday). If you are applying as a mature student please allow an additional 5 working days for your application to be reviewed and approved.

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To view your Railcard in the app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on Your Railcards to bring up the list of Railcards you've purchased. Then tap on Download Railcard to download it to your device.

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Your National Railcard gives you discounts on the Tube, DLR, London Overground, Elizabeth line and National Rail services.

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Under 'Choose the type of Railcard you would like' you can select if you want a 'Digital' or a 'Plastic' Railcard. You will be asked to provide a digital passport-style photo if you select 'Digital'. You do not need a photo if you have ordered a 'Plastic' Network Railcard.

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After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.

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If you have selected 'Digital' under 'Choose the type of Railcard you would like', you will be asked to provide a passport style photo.

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Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence). The image must be in sharp focus. Please make sure that your face is not obscured by hats or hair.

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Most stations will be able to check the validity of the Railcards by running it through the ticket–issuing machine to check when it was originally issued. Can I claim a refund if I don't use my Railcard? A: No. Unfortunately once a Railcard has been issued it is non-refundable.

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If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the '+' button in the top left of the screen and enter your code.

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Yes. You must show your valid Railcard when you buy your ticket. You also need to have your Railcard with you on each journey and present it to staff when your ticket is checked aboard the train.

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Why can't the Network Railcard be used before 10:00am Monday to Friday? The Network Railcard is designed to promote off-peak leisure travel. This means that it encourages people to use trains outside of the busy commuting period which occurs before 10:00am Monday to Friday.

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