How long does Uber take to respond to a dispute?

You'll receive an initial update from our Disputes team within 10 business days. Our team may reach out for additional information throughout the process. Be advised that dispute cases can take up to a total of 90 days to fully resolve (please note that we are unable to expedite this process under any circumstances)



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If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

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We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

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A typical case is resolved within three to five days, she said. Even the strikes system can be superseded by Uber executives who may be motivated to keep as many drivers on the road as possible, investigators said.

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On the Uber app, a rider can review their trips, click on a particular trip, and find the option to submit a dispute for the damage fee they were charged for. On the Lyft app, a rider can review their ride trips, tap “Get Help” and “Request a Review” for the additional fee that was charged to them.

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You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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Customer may be compensated We resolve customer errors fairly and on your behalf, sometimes issuing Uber credits or providing refunds.

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If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

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Uber is committed to protecting the privacy and security of our users' data. With limited exceptions like emergencies, we require a valid and sufficient legal process from official government agencies before we disclose any information about our users.

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The agents review the submitted complaints and then potentially call the passenger directly to obtain more information. The goal of a car accident investigation is to determine whether the Uber driver may have been at fault for the crash. This will determine where the compensation will come from.

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Submit original documents only It may take up to 48 hours for your documents to be reviewed and verified.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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24/7 customer support Contact us directly from your Uber app. We're always online to answer your questions.

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24/7 phone support To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

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U.S. Law Enforcement The ECPA prohibits Uber from disclosing certain categories of user data without legal process, such as a subpoena, court order, or search warrant. There are also certain exceptions to ECPA's prohibition on sharing user data.

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Driver screening Everyone who drives with Uber is screened before their first trip. ¹ In addition, Uber reruns these driver screenings² at least every year and uses technology to look for issues in between.

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Yes the driver will get a notice probably within a couple of hours. Usually the notice will say “A recent passenger has said some of your driving practices have been unsafe.” Then depending on what you say they may just let it go with a warning or they may get suspended until Uber deems them safe to return to driving.

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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.

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Contact our team 24/7 via the Help section of the Uber app, or submit a question at help.uber.com. If you contact Uber through help.uber.com, you'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

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During the survey, 78 percent of Uber users stated that they were extremely or very satisfied with their ridesharing service.

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If you read through the Terms of Service from any of these delivery platforms, you'll notice that your acceptance rate doesn't really matter. Remember you're an independent contractor, and you have the right to accept or decline the offer given to you. You cannot be punished by termination for doing so.

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There is an option in your Uber app to request a fare review. If Uber finds that the driver took an “alternative route” which cost you more, you will be compensated — at the driver's expense, unless the driver has a VERY good reason, such as construction work on the highway.

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