How many complaints does Delta have?

Delta saw the number of complaints filed with the U.S. Department of Transportation nearly triple in 2022, to 4,616 complaints, from 1,594 in 2021. That's significantly higher than the 963 complaints filed against Delta in 2019.



In 2025 and 2026, Delta Air Lines continues to maintain a reputation for operational reliability, but like all major carriers, it processes thousands of consumer complaints annually. According to the U.S. Department of Transportation (DOT) data, Delta traditionally has one of the lowest complaint rates per 100,000 passengers among the "Big Three" U.S. airlines. For the full year 2025, while total raw numbers are influenced by the high volume of over 200 million passengers, the airline focused heavily on reducing issues related to flight cancellations and baggage handling. In early 2026, Delta reported that its investments in technology and staffing led to a "completion factor" lead over its competitors, though complaints regarding "customer service responsiveness" and "loyalty program changes" remain the most frequent topics of feedback. While specific 2026 monthly tallies vary, Delta remains a leader in the JD Power passenger satisfaction rankings, suggesting that despite raw complaint volumes, their percentage of "happy travelers" remains high.

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Delta has been selected by customers as the Skytrax Best Airline in North America for 2021 and was recognized for its health, hygiene and safety protocols during the COVID-19 pandemic. Sept. 29, 2021, 3:30 p.m. May 12, 2021, 6:05 a.m.

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Despite a slight drop in its score compared to last year, Delta remains the best-performing airline.

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Delta Airlines Weaknesses
  • Relies on one market. The nature of the business that Delta Airlines runs is that its biggest market is just North America, which accounted for around 82% of total revenue in 2021. ...
  • Higher attrition rate. ...
  • Aircraft concerns.


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Delta Airlines cancelled Flight Compensation Additionally, for any Delta Airlines flight cancellation less than 14 days before the flight, passengers may also be eligible for Delta Airlines flight cancellation compensation, up to $700 per person.

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Delta Air Lines, Inc., No. 1:20-cv-01664-ELR. What is this lawsuit about? The lawsuit alleges that Delta breached its contracts of carriage with ticketholders by refusing requests for refunds and instead providing credits for future travel on the airline for flights Delta cancelled in the wake of the COVID-19 pandemic.

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In the competition of Delta versus United, there isn't a clear winner. Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.

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Seat Class: Delta Airlines offers different seat classes, including economy, premium economy, business class, and first class. Economy class tickets tend to be more affordable, while premium cabins come at a higher price. The perceived cheapness of Delta tickets may be related to booking in economy class.

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Here's the ranking of US airlines from MOST complaints in May 2022 to LEAST complaints in May 2022:
  • American Airlines (575 complaints)
  • United Airlines (400 complaints)
  • Frontier Airlines (301 complaints)
  • Delta Air Lines (281 complaints)
  • Spirit Airlines (269 complaints)
  • JetBlue Airways (244 complaints)


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1. Singapore Airlines: The Singapore flag-carrier has been named Airline of the Year at the Skytrax World Airline Awards 2023 in Paris. Click through the gallery to see the best of the rest.

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Air travel isn't always fun. Things go wrong. And while you're unlikely to get compensated because a summer thunderstorm made your plane late, it's often worth complaining to the airlines and seeing what you can get for your travel inconveniences.

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How to get a refund if a flight cancels or changes times. Flyers are eligible to rebook tickets in the event of a flight cancellation or a schedule change of more than 30 minutes. If the proposed change doesn't work for you, you're likely also eligible for a refund.

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But as a rule of thumb, only expect compensation when the delay is the airline's fault and lasts longer than three hours. If the delay arises from inclement weather, issues at the airport,or other circumstances outside the airline's control, you won't be eligible for compensation.

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Institutional investors hold a majority ownership of DAL through the 72.10% of the outstanding shares that they control. This interest is also higher than at almost any other company in the Airlines industry.

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We will issue refunds for eligible tickets typically within 7 business days for domestic credit/debit card purchases. Once processed, the refund may take up to two billing cycles before it is reflected on your credit/debit card statement.

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Generally, Delta is a good airline for travelers who want a comfortable flight experience overall at a cost that's in line with its service and offerings.

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