You can cancel orders as often as you like, with the caveat that you only cancel orders before you actually pick up the food. For a long time, Uber Eats didn't show you your cancellation rate.
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If you cancel before the restaurant accepts, you receive a refund. If you cancel after the restaurant accepts, you receive a partial refund. If you cancel before the driver picks up the food, you receive a partial refund. If the order is only partially refunded, delivery charges still apply.
You still get 'punished' in a way by declining or not accepting offers. You'll start to realize on the Uber Eats driver app when you don't accept a couple of orders in a row you're then forced to go offline.
So drivers are not penalized for canceling individual rides, but they are penalized (sometimes severely by losing their ability to receive requests) for uncorrected patterns of high cancellation rates.
What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice.
The restaurant will not be responsible for any costs associated with support tickets. The restaurant service fee will still apply to all refunded orders. Refunds that the restaurant are responsible for will be automatically deducted from the restaurant's weekly payment statement.
If you decline a delivery request, that request will be re-assigned to another nearby delivery person. We recommend that you only go online when you're ready to accept delivery requests.
At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This will show up as a “pending” charge on your account's payment method. When the trip completes, this authorization hold is converted to a charge for the final trip price.
If you had an issue with your order, the item you ordered was different from what was delivered to you, or there was an item in your order that was missing, Uber Eats will refund you.
In order to ensure a consistent and reliable experience, we are unable to remove individual trip ratings on request. Keep in mind that although you will rate a rider after every trip, riders are not required to do the same. Ratings are optional for riders.
The basics of ratingsAfter each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous.