How much do passenger service agents make in the US?

The average passenger service agent salary in the United States is $29,675. Passenger service agent salaries typically range between $23,000 and $37,000 yearly.



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How much does an Airport Worker make? As of Aug 24, 2023, the average hourly pay for an Airport Worker in the United States is $17.16 an hour.

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How much does an Airport Worker make? As of Aug 24, 2023, the average hourly pay for an Airport Worker in the United States is $17.16 an hour.

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Requirements and Qualifications
  1. High school diploma or equivalent.
  2. Previous customer service experience, preferably in the aviation or hospitality industry.
  3. Excellent communication and interpersonal skills.
  4. Strong problem-solving abilities and the ability to remain calm under pressure.


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Passenger service agents work in customer service roles within the transportation industry. At airports, they may be responsible for handling check-ins and assisting with boarding, which they do by keeping customers updated regarding when and where to board their transport.

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The passenger service agent is based in one airport, unlike flight attendants who travel from place to place. Like flight attendants, their schedule is a far cry from regular 9-to-5 office hours. Passenger service agents can work day shifts and night shifts, and even overtime when they need to.

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Depending on your employer, you may receive travel benefits from your airline. These benefits range from reduced fares to free flights, and are sometimes transferable to friends and family.

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