Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.
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How to order special assistance? Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.
Do I have to pay extra to fly with a wheelchair? It's free to check up to two wheelchairs, scooters or mobility devices, including sports wheelchairs and personal medical equipment, in addition to your checked bags. We recommend any mobility device not needed for assistance to your gate be checked in the airport lobby.
When you arrive at the airport you should go to as assistance point. This can be inside or outside of the terminal. Assistance points will usually have some type of disability related logo, and include a buzzer or telephone to enable you to call for assistance should they not be staffed at that time.
Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days. Chat with a Special Assistance Agent for free.
Airline employees and booking agents will assume the front row is best for a disabled passenger, but the row behind the bulkhead (with movable aisle armrests) may be more comfortable.
The airline cannot require you to pay for the wheelchair service or assistant that they provide if you check in your walker. Also, if you are bringing your walker or other mobility devices with you onto the plane, your adaptive technology takes priority over other passengers' luggage and belongings.
There are no big wheels to push so you will need a flight attendant to push you. There is at least one accessible bathroom onboard which is big enough to fit the aisle chair in. Flight attendants can help you transfer if you need it. They'll appreciate it if you do not ask for assistance while they are serving meals.