How quick are Trainline refunds?

Refunds can take an average of 3-5 days to process. You can check the status of your refund in your account. Here's a guide to what the statuses mean. Refunded/ Refund Approved - You've done everything you need to and your refund is on the way back to you, it will appear in your account within 5 days.



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Refunds can take an average of 3-5 days to process.

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You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. If you already have your original tickets, you'll need to return them to us, unused, before we can refund you and you'll need to cover any costs to return your tickets to us.

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If the fare booked allows it, tickets can be refunded from your Trainline account until the day before departure. Refunds on the departure day must be done via DB's website directly.

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The quickest and easiest way to refund your ticket is to do it online. Login to My Bookings, select your booking, and click on refund tickets.

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Single tickets - each is refundable. Return tickets - are refundable where both directions are unused. Return tickets - only one direction of travel is used: If only the outbound leg is used, the return part is refundable*

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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You'll find it in the policy document attached to the email you received from 'Trainline - Travel Insurance'. The easiest way to make a claim is online. In the policy confirmation email from 'Trainline – Travel Insurance' there is a link to the online claims journey.

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All Fares. Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services). “No Show” Policy: After departure, all fares are non-refundable and cannot be changed.

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Regardless whether you cancel your flight months in advance, or you miss it due to some unforeseen issue on the way to the airport, you have a right to the same refund of taxes and fees from the airline. This is because in either case, you have not used the flight and are therefore not liable to pay these costs.

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Throwaway ticketing is purchasing a ticket with the intent to use only a portion of the included travel. This situation may arise when a passenger wants to travel only one way, but where the discounted round-trip excursion fare is cheaper than a one-way ticket.

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In the case of a confirmed counter ticket, online cancellation is allowed up to 4 hours before the train's scheduled departure. If you have a RAC/Waitlisted counter ticket, cancellation is allowed up to 30 minutes before your train is scheduled for departure.

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In case you continue your journey, despite a delay, you're entitled to compensation. The minimum compensation for delays is: 25% of the ticket price for a delay of 60 to 119 minutes. 50% of the ticket price for a delay of at least 120 minutes.

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If your connecting train is with the same Carrier as the delayed train you will be able to travel on the next available train to your destination.

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