How safe are Jet2 flights?

Jet2.com – which flies from 10 UK airports to more than 65 destinations – came out top with an overall customer score of 80%. It was one of only two short-haul carriers – the other being the airline Norwegian, which scored 74% – to achieve “recommended provider” status.



Jet2 is widely considered one of the safest and most reliable airlines in the world, consistently ranking high in passenger satisfaction and operational safety audits. As a UK-based carrier, it operates under the incredibly stringent safety regulations of the Civil Aviation Authority (CAA) and the European Union Aviation Safety Agency (EASA). Jet2 has a "clean" safety record with zero fatal accidents in its history. The airline maintains a modern and well-serviced fleet, primarily consisting of Boeing 737s and the newer, ultra-efficient Airbus A321neo aircraft. Beyond mechanical safety, Jet2 is frequently praised for its "customer-first" safety approach, including rigorous pilot training programs and a highly professional cabin crew. In 2026, it continues to hold a "7-star" safety rating on AirlineRatings.com. While it is a "Low-Cost" carrier, it does not cut corners on maintenance or safety protocols; instead, it saves money through efficient "point-to-point" routing and unbundled services, making it a very secure choice for European holiday travelers.

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It's official: Jet2 is your favourite short-haul airline. Almost 30,000 readers voted in the 2023 Telegraph Travel Awards, with the Yorkshire-based airline trouncing the likes of British Airways (which finished 12th), EasyJet (10th) and Ryanair (22nd).

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“With over 3,000 responses on a recent poll I posted, 77% said that easyJet had the best customer service, followed by Ryanair at 15% and Wizz Air at a mere 9%. However, by adding Tui and Jet2 into the mix, easyJet slipped down to third place after Jet2 – who stormed ahead – followed by Tui.”

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Jet2.com Limited is a British low-cost leisure airline offering scheduled and charter flights from the United Kingdom. As of 2022, it is the third-largest scheduled airline in the UK, behind easyJet and British Airways. Jet2 is also officially the largest tour operator in the UK after overtaking TUI in 2023.

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As a family friendly airline we will always endeavour to seat children & infants under the age of 12 next to their accompanying adults. If this is not possible for any reason, we will ensure children are seated as close as possible, and no more than one row away.

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The dominant force at the airline is the Boeing 737 family, which accounts for 84 of these planes. This figure comprises both the 737-300 and 737-800 variants, of which the Yorkshire-based carrier operates seven and 77 examples respectively.

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The plane landed in Bilbao in order to let passengers off to use the bathroom approximately two hours after taking off. The aircraft, which has four lavatories, reportedly needed its toilet tank emptied.

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The most unreliable airlines in the United Kingdom easyJet received 10,494 complaints over a 12-month period and only managed to resolve 54% of them. The second most unreliable airline was another one with its headquarters at Luton Airport: TUI, the UK subsidiary of the German TUI Group.

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Jet2 has a fairly reasonable baggage allowance for passengers compared with other competition airlines, such as the strict Ryanair baggage rules. However, Jet2 passengers still need to follow weight and size restrictions and can be caught out by fees if they exceed their designated cabin and hold luggage allowance.

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Jet2holidays is a British package holiday provider and tour operator. It was formed in 2007 as a subsidiary of Dart Group PLC (now renamed Jet2 PLC), and a sister to Jet2.com, the third-largest scheduled airline in the UK.

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