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How soon do you get a digital Railcard?

In most cases, you should get your digital Railcard instantly after following the steps in the 'How do I add a digital Railcard to my device' section below.



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In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.

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If you have purchased a digital 16-25 Railcard, in most cases it will be available to use straight away.

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At a station You can also apply for your Railcard by visiting any staffed station ticket office within the Network Railcard area and get your Railcard on the same day! Just be sure to allow yourself plenty of time between purchasing your Railcard and before you need to depart for your journey.

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You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.

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After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.

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Apply in person You can also apply for your Railcard by visiting any staffed station ticket office and get your Railcard on the same day! Just be sure to allow yourself plenty of time between purchasing your Railcard and when you need to depart for your journey.

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Under 'Choose the type of Railcard you would like' you can select if you want a 'Digital' or a 'Plastic' Railcard. You will be asked to provide a digital passport-style photo if you select 'Digital'. You do not need a photo if you have ordered a 'Plastic' Network Railcard.

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If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the '+' button in the top left of the screen and enter your code.

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You will need to provide a valid passport or UK driving licence or EEA National Identity Card number to prove your date of birth and a digital passport-style photo.

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Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details.

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Screenshots of eTickets can't be used to travel.

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With a Railcard you can get 1/3 off the price of most train fares.

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The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. Only the named cardholder(s) can use the Railcard. 2.4. Train Companies will not issue refunds on unused/unwanted Railcards, or extend their validity period.

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Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.

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Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.

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You can now buy the following digital Railcards with us and store them directly in your Trainline app. Age-based Railcards are great for students, young professionals and seniors. Railcards are great for friends, couples and family members.

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