Canceling one ticket out of two on Southwest Airlines is straightforward due to their flexible policies, but the exact steps depend on how the tickets were booked.
Here’s a step-by-step guide and what you need to know:
Unlike most airlines, Southwest does not charge change or cancellation fees. When you cancel a ticket, you don’t get cash back (unless it was a Business Select or Anytime fare purchased with cash). Instead, the funds become Travel Funds or the original form of payment is refunded, depending on the fare type and payment method.
This is the simplest case. Each ticket has its own Confirmation Number. 1. Go to Southwest.com and click “Manage Reservations.” 2. Enter the confirmation number and passenger name for the ticket you want to cancel. 3. Select “Cancel Flight.” 4. The value will be converted to Travel Funds (stored in the traveler’s name) or refunded to the original payment method (for eligible fares).
This is a single confirmation number with two passengers listed. 1. Go to Southwest.com, click “Manage Reservations,” and enter the shared confirmation number. 2. You will see both passengers listed. 3. You must first “Split” the reservation. Look for an option that says “Separate/Divide Reservations” or “Split Reservation.” This will create a unique confirmation number for each