How to collect train ticket at the Heathrow Airport?

If you have booked a journey that includes a London Underground ticket you will need to collect your tickets for both your Heathrow Express and London Underground journey from a ticket machine at the station. To collect your tickets you will need a payment card and your collection reference.



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Tickets can be picked up at the ticket office of any staffed Amtrak station.

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Here's what you need to do to use self-service train ticket machines in the UK:
  1. Enter any valid bank card, then remove it when prompted. ...
  2. Type in your ticket collection reference(s). ...
  3. Wait for all of your tickets to print, including your collection receipt.


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Where to catch trains. Heathrow Express trains stop at Heathrow Terminals 2 & 3 and Heathrow Terminal 5.

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If you arrive into Heathrow at Terminal 5, your Heathrow Express train will leave from Terminal 5 station, while passengers at Terminal 4 will need to take a quick connecting service from the terminal to Heathrow Central. Once at London Paddington your onward journey into the rest of the capital couldn't be easier.

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At a ticket machine You can buy different tickets at different machines. Unless otherwise noted, they accept cash (up to $50 bills and coin, returning up to $17.75 in coin change) and credit and debit cards. Gray machines: Buy all ticket types*, pre-valued MetroCards, and UniTickets.

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A valid ticket is required before you board the rail. To purchase a ticket, use the ticket vending machines (TVMs) located at each station. Cash (coins and bills) and debit/credit cards are accepted at TVMs.

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There are (A) credit card only machines and (B) machines that take either cash (ie, notes/coins) or credit card. All machines have an English button /often other languages too and you can easily select the train, seat etc if relevant, and pay.

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Whether you're planning a trip or getting ready for your commute, find out everything you need to know about Heathrow Terminal 5 (Rail Station Only) station facilities here before you travel.

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