How to get through to American Airlines fast?

American Airlines Best approach: Live chat with AA online or via mobile app. Alternate approach/phone number: 1-800-882-8880. If you've called the system before, AA will recognize your number and ask you directly what your call is about. If not, say your AAdvantage number slowly and clearly to start the call.



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Providing exceptional service is crucial to American's success, and we continue to be recognized for our efforts. For the fifth consecutive year, American received a prestigious Five Star rating in The APEX Official Airline Ratings – Global Airline category in 2022.

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The best airlines in North America in 2023
  • JetBlue Airways ranked no. 1 in customer satisfaction for best in first and business class. ...
  • Delta Air Lines is ranked No. 1 for best in premium economy, with a score of 848. ...
  • Southwest Airlines topped the list for best basic economy and economy.


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JetBlue holds the dubious distinction of being at the top of the rankings for most delayed flights right now.

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Refund entitlements for your flight The US Department of Transportation says you are entitled to a refund of your ticket cost because of a cancellation or “significant delay” and you choose not to travel. This is the policy regardless of the reason the airline cancels or delays the flight.

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Schedules and Tickets. Once you decide when and where you want to go, and which airline you want to use, you will usually have to purchase a ticket in order to hold a confirmed seat. However, many large airlines will hold a reservation for 24 hours or so without payment.

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